Shambolic Home Affairs leaves immigrants who are legally in the country undocumented

Since lockdown asylum seekers and refugees have been denied crucial services

| By

Immigrants are struggling to document their status because of the continued closure of in-person services at Home Affairs refugee reception offices. Photo: Tariro Washinyira

  • Refugees and asylum seekers are facing a myriad of problems because Home Affairs has not provided crucial in-person services for two years.
  • Despite a blanket extension of permits various government departments and private sector facilities are not accepting valid documents, not even some Home Affairs officers.
  • There are numerous complaints of problems with the Home Affairs online system introduced for permit renewals.

Terrence is a Zimbabwean refugee in South Africa. He has tried seven times to renew his status through the Home Affairs online portal, but he has never received a response, he says.

His papers expired in October 2020, but Home Affairs announced that asylum seeker and refugee permits that expired after 15 March 2020 have been extended up to and including 30 April 2022. This was because Home Affairs had closed its refugee reception offices since lockdown.

Terrence wants to officially marry his customary law wife. So he went in person to the Regional Home Affairs office in central Johannesburg, only to be told by a supervisor to bring “a valid document” because his asylum document had expired.

He was told the blank extension is only to allow refugees to renew. “So I have to wait for the renewed status and then get married”.

But this is incorrect as the blanket extension clearly extends “the validity” of visas and permits.

“I do not understand how a Home Affairs office does not understand its own system … My wife is getting tired of waiting, not knowing if we will get married,” said Terrence.

He also said not having renewed documents in hand was affecting his employment contract and his child’s schooling.

Home Affairs launched its online renewal system for asylum seekers and refugees, but since its inception last year GroundUp has received emails and calls from asylum seekers experiencing difficulties with the portal.

With the closure of in-person services at Refugee Reception Offices it has also not been possible for many refugees and asylum seekers to legalise or document their status, even though they have entered the country perfectly legally.

Also, people who have lost their documents, because of anything from carelessness to robbery to fire, have no way currently to verify their status.

An Ethiopian refugee, Abera, says he cannot renew online since he lost his refugee document and he cannot remember his reference number.

Another distraught refugee told GroundUp that his bank insisted his refugee status be verified. “The documents are given by the South African government … Do banks verify South Africans’ green IDs as well? This segregation needs to stop.”

The “family joining” process – granting refugee status or a similar secure status to family members accompanying a recognised refugee – has also ground to a halt.

Children who have been born in South Africa to refugees are sitting without birth certificates, because their mothers are undocumented.

Sharon Ekambaram of Lawyers For Human Rights (LHR) also confirmed that refugees have been reporting a breakdown of Home Affairs systems. She said the failure by Home Affairs to issue a directive that the “document provided to asylum seekers that has the Covid watermark is a legitimate document, shows the contempt” Home Affairs has for poor people.

Acting National Director of the Somali Association of South Africa Abdikadir Mohamed said the South African Social Security Agency (SASSA) Pretoria local office was refusing to recognise refugee documents renewed online.

“SASSA officials punched holes in the documents that were renewed online to ensure they are not used again. They also threatened to arrest the refugees,” said Mohamed.

SASSA’s spokesperson Paseka Cornelius Letsatsi failed to respond to our questions.

We have also repeatedly sent questions to Home Affairs but received no reply.

Dodgy people are suing us. Please support us by contributing to our legal costs and helping us to publish news that matters.

Donate using SnapScan.
Snapscan QR code

TOPICS:  Immigration

Next:  Cape Town to give an additional R10-million to shelters

Previous:  Former Lotteries boss claims a dodgy “professorship”

© 2022 GroundUp. This article is licensed under a Creative Commons Attribution-NoDerivatives 4.0 International License.

You may republish this article, so long as you credit the authors and GroundUp, and do not change the text. Please include a link back to the original article.

We put an invisible pixel in the article so that we can count traffic to republishers. All analytics tools are solely on our servers. We do not give our logs to any third party. Logs are deleted after two weeks. We do not use any IP address identifying information except to count regional traffic. We are solely interested in counting hits, not tracking users. If you republish, please do not delete the invisible pixel.