There is “no quick fix” to the problems with Cape Town’s trains, says Metrorail’s Riana Scott, in response to a letter from eight train commuters complaining about constant delays and shortages of trains on the southern line.
In the letter, sent on 17 August, the commuters complained of inefficiencies with the train system. They urged Metrorail to treat this as an emergency because between 400,000 and 700,000 people used trains daily in the Western Cape.
They said passengers stuck in broken down trains were susceptible to “mugging, assault and worse”, mentioning Steenberg station as one of the most dangerous. They also complained that adequate alternative transport was not provided when trains broke down, and asked whether commuters who bought a monthly ticket could be refunded when trains broke down.
The letter-writers also raised concerns about alleged tender fraud at the Passenger Rail Agency of South Africa (PRASA), which owns Metrorail.
Scott, who is head of marketing and communication at Metrorail Western Cape, said there was “no quick fix to repair a system left to deteriorate over 50 years”.
“The Western Cape is operating at 60% capacity, having lost 101 carriages to arson and vandalism since October 2015. As a result punctuality and reliability have declined,” she said. “The region has only 60 train-sets to service a timetable designed for 84 train-sets, hence the many cancellations.”
On the security issue, she said the deployment of security was decided in a weekly meeting with the Rapid Rail Police Unit. “Police/security is not able to be everywhere at once – instead they are posted according to predetermined priority areas,” said Scott.
On alternative transport when trains broke down, she said though Metrorail had a small fleet of in-house buses on standby, “there is not sufficient capacity to assist everywhere at once”. Other bus companies were busy with school transport in peak hours and could not spare more than a few buses.
Each bus could only transport 75 passengers while a train might have 800 to 2,000 passengers, she said.
“More often it is quicker to fix the train than to order buses from different areas to assist.”
Train commuter Byron Bothman, one of the authors of the letter, said he had only seen a bus deployed once, when there was a problem between Fish Hoek and Simonstown. He said only one bus had been provided, which could only transport about 60 people. “I saw grown men fighting off pregnant women and elderly people to get onto the bus, which I understand because we all need to get to work, but I thought there was going to be a fatality. It was chaos,” he said.
Paul McDougall, another train commuter, said it cost him R340 per month for a Metro Plus monthly pass as opposed to R4,000 for petrol per month. He told GroundUp he had “little hope for improvement from the letter” but wanted to put pressure on Metrorail.
When GroundUp asked Metrorail whether passengers with a monthly pass could get a refund if the train had broken down, Scott said refunds were not applicable if the delays were beyond Metrorail’s control. “Fares cover only about half of Metrorail’s operating costs, the balance is provided by a government subsidy. Monthly ticket holders pay for equivalent of three weeks travel but receive four. The ticket is heavily discounted,” said Scott.
Asked about better communication with commuters when trains were delayed, Scott said the current trains did not have public announcement facilities on board. Stations were being fitted with public address systems and electronic notice boards she said.
Scott said R172 billion had been set aside to “modernise the country’s entire rail system” over 20 years. “Modernisation is progressing well with a commercial service already operating in Tshwane. The programme is being rolled out in order of priority – the Gauteng and KZN rail systems are equally old and obsolete.”
Bothman, who has been using the train every day since 2008, said “the service is deteriorating to the point where it’s imploding.” He said he had arrived three hours late to work on Monday and two hours late on Tuesday last week. Something needed to be done at once, he said. “People are losing their jobs.”
I stopped to commuting by train in January 2016 because I always arrived late at work. Now I travel by bus which is more expensive and subject to heavy traffic.
When the train stops between stations there is no communication to let passengers know what going on. The last day I traveled by train it took 3 hours to get from Cape Town to Tygerberg train station. This was especially painful after a long day at work.
The ticket examiners should attend customer care courses because they fight with and insult commuters. Some of them use xenophobic slurs when communicating with foreign nationals. I was once insulated at Tygerberg train station and told I should go back to my country.
Real improvement is urgently needed.
On 12 May 2017 a letter was sent to their email address, to the above-mentioned officials. They never acknowledged receipt of the complaint. The Khutsong Action Group intends to file a class action lawsuit against Metrorail/Prasa.
Commuters want their money which they lost when using taxis while they had train tickets, but could not use trains because of poor services. They lose money for arriving late for school and for work due to the delays in the trains services.
When trains are delayed they are forced to take taxis to get to their destinations, which means extra costs on top of the costs of daily, weekly, monthly tickets. They suffered financial prejudice due to the unreliable Metrorail/Prasa services. Commuters want to sue Metrorail/Prasa to recover costs.
© 2017 GroundUp.
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