Answers to your questions

Have a question you would like answered? Email us and we may answer it. The questions here are based on ones from our readers, with identifying information removed.

Topic: Social Grants  |  Show questions and answers for all topics

My mother still hasn't received her full grant after being short paid in September 2023.

You should contact Postbank either by phone or email.

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Can SASSA put my pension under review without warning me? How can I complain about a rude SASSA official?

You must be given three months' notice of the review by SASSA. You can complain about the official to SASSA directly.

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What can I do if a credit provider does not deduct the agreed amount?

You can file a complaint with the credit ombud but you must first notify the credit provider and give them 20 days to fix it.

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What should we do now that my son's Child Support Grant payment has stopped because the primary care giver died?

You should go to the SASSA office and explain the situation and why you are applying for the Child Support Grant.

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How can I stop unauthorised deductions from my SASSA grant?

You can submit a dispute of the deduction to SASSA

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Can I reopen my worker's compensation case if I was retrenched after being injured on duty?

If your injury happened less than two years ago, your injury on duty case should still be open.

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Do I have to give proof of residence of both the houses I own to SASSA, when applying for a social grant?

The proof of residence is only required for the house that you actually live in.

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How do I report a person who illegally used my daughter's ID to register for the SRD R350 grant?

Your daughter should immediately report it to SASSA, PostBank or theSouth African Fraud Prevention Service

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I have been waiting five months to get my SRD payment date

SASSA has warned that there will be delays in paying social grants after the income threshold was increased

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What can I do if I can't get a SASSA grant because of my spouse's income but they don't look after me?

You can call a family meeting or approach an organisation that helps families having marital problems.

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