Mixed response to Metrorail fare increases

Regional Manager for Metrorail Western Cape, Mthuthuzeli Swartz, explained in a written statement that the government subsidy received by Metrorail barely covers half of the expenses required for running the commuter service. “This year’s target is R706 million and we are confident that we will reach that target despite many anticipated occupations due to the modernization and signalling program,” he said. “Our staff are motivated and committed to the brand despite ageing infrastructure that we currently have,” he continued.

Swartz further explained that in the previous financial year, it cost Metrorail approximately R1,2 billion to operate trains in the Western Cape alone. “By clamping down on fare dodgers, closing stations and conducting special actions on trains, we have managed to recover R160 million more than the previous financial year, exceeding our revenue target by R8 million,” he said.

The cost of tickets has increased as follows:

Metro Ticket:

• Singles - 50 cents

• Weeklies - R3.00

• Monthlies - R19.00 – R23.00

Metro Plus Ticket:

• Singles - 70 cents

• Weeklies - R6.00 – R9.00

• Monthlies - R35.00 – R57.00

“I feel that it is quite unfair for Metrorail to increase its commuting fares, as their services have not improved,” said a commuter who wished to remain anonymous. “I was unaware of the ticket fare increase as it was not well-communicated to us commuters by Metrorail. I usually travel Metro Plus, but because I did not have enough money I had to buy a travelling class ticket this week, and it puts me in a very awkward position. I feel less safe and comfortable now,” she said.

“I think that the fare increase is okay,” said Luthando Ntloko, a Metrorail commuter. “Metrorail does not increase their fares as frequently as buses and taxis do. I am a student at the University of the Western Cape, and as students we do not really have money. I was quite worried at first about the [fare] increase, but it is not a substantial increase so I feel that it is quite fair,” he continued.

Ntloko said that Metrorail’s services might be poor at times, but he is positive that this might change with the implementation of the annual fare increase.

Updates on Metrorail’s services, timetables as well as ticket fees can be found on the Metrorail Western Cape website.